Customer Service

Limited Warranty Coverage Service Policy

If you are experiencing a problem with your ELF, first visit the instructional links page by clicking here. This helpful page contains a list of written instructions and instructional videos that may be able to help you get your ELF in proper working order. For customers who are covered under Organic Transit’s Limited Warranty, Organic Transit will work with the customer or their mechanic to help diagnose the problem and to determine which part or parts are needed. If none of these resources address or resolve your problem, please fill out the form below. To review our limited warranty coverage, click here


Out of Warranty Coverage Service Policy 

Customers who are no longer covered by Organic Transit’s Limited Warranty Coverage can find several helpful written instructions, tutorials, and videos on the Instructional Links page here. Information on this page is continuously being updated to help customers or their mechanics diagnose their own problems, determine which replacement parts are needed, and guide them through the process of making repairs.


If a customer or their mechanic has looked at all the resources on the OT website, but would still like to have OT help diagnose their problem and/or determine which parts are needed, there will be a minimum one hour diagnostic fee of $91.38 ($85.00 plus tax). If additional time is needed to diagnose the problem after the one hour mark, then the customer will be charged in 15 minute increments.


If a customer with an ELF that is out of warranty makes a request for diagnostic help, an invoice will be created and emailed to the customer. The invoice must be paid before the diagnostic process begins. If the troubleshooting/diagnostic process takes more than one hour, Organic Transit will contact the customer with an estimate of how much additional time may be needed.  At that time, no further diagnostic work will continue without approval from the customer and a paid invoice. To proceed, please fill out the form below.

Customer Service/Warranty Request Form. Read policy above before filling out form.

You can find your ELF number located on rectangular metal bar between pedals and seat, printed on the top or side of the bar.
You may upload multiple files by selecting multiple files when prompted. 2MB max per file.