Frequently Asked Questions
Welcome to the FAQ page. We are now in full production with more than 400 ELFs sold as of November 2014. The most commonly asked questions are answered below.
Frequently asked questions
Have questions about the ELF and Organic Transit? If you don’t find your answer, ask us at email@example.com
An ELF can be used just like any other bike or trike that only needs the strength in your legs to make it go. What makes the ELF more fun and useful, however, is the electric motor that gives you a boost of power whenever you need or want it. You can maximize your calorie burn by just using the pedals, stay cool and comfortable by letting the motor do all the work, or any combination of the two. It’s up to you!
According to federal guidelines, the top allowable speed using the electric motor only is 20 mph on a flat surface. ELF owners can travel faster by pedaling, some riders regularly go more than 25 mph. The ELF is designed for use under 30 mph.
The ELF can be used anywhere it is legal and safe to ride a bicycle: bike paths, bike lanes, roads with a decent shoulder, and roads with slower moving traffic.
Yes! The 2FR two-seater can comfortably transport one adult or up to two children.
The ELF is designed to handle hills. The controller is programmed for high torque and the motor is geared low to maximize climbing ability. Fitness of the rider can also be a factor. We’ve climbed numerous hills in San Francisco faster than we would with a conventional bicycle and with enough reserve to do it multiple times. The pedal gearing can be optimized by using a larger or smaller rear cog on the right side of the rear hub. Any competant bike shop can do this easily for you.
The standard battery pack recharges in 2-3 hours or less with the included charger. The charger plugs in to any standard wall outlet.
The standard 100W solar panel on the roof acts as a trickle charger when the vehicle is parked in sunlight. The recharge time is dependent on how much sunlight is available. With full sunlight the battery can be completely recharged in about 8 hours.
With the standard battery pack, tests have shown a 170 lb. rider going over light hills, with modest sunlight on a mild day, and travelling at 15 mph, can travel 16 miles with NO PEDALING. With pedaling, many ELF riders can go 30 miles. With a lot of pedaling, your range is infinite! The optional 15Ah battery pack increases range by 35-40%.
Yes. Some customers have quadrupled the standard battery pack.
Organic Transit uses high-end Lithium-ion NMC (Nickel Manganese Cobalt Oxide) battery packs with sophisticated battery management systems (BMS). The battery packs are imported from Germany and use the same Samsung 18650 cells that Tesla uses in its cars. Designed for long life (800 cycles), our battery packs are tested for quality and guaranteed for 18 months. The come sealed in a custom case for easy portability and all-weather use and use a standard Anderson SB50 Powerpole connector for easy connection and disconnection. The battery pack charges fully from 0% to 100% in 2.5 to 4 hours using the included charger.
Most owners can maintain and make basic repairs on their ELF easily with common hand tools. Alternately, any competent bike mechanic will have the skills necessary to handle maintenance and repairs. We are building a network of bicycle mechanics who are qualified to work on the ELF. We will soon be posting videos to assist with common repairs.
According to US Federal standards, the ELF is legally classified as bicycle and is subject to the same laws and regulations. We are not aware of any current laws that require licenses for cyclists, but some states do have age restrictions for electric assisted bikes. A handful of states classify the ELF as a moped or motorized bicycle and consequently do have licensing requirements for riders. ELF riders are ultimately responsible for researching and obeying the laws in their own locales.
There is no federal legal age requirement, but some states and municipalities do have minimum age requirements for electric assisted bikes. Riders are ultimately responsible for researching and obeying the laws in their own locales. We recommend that you be tall enough to reach the pedals (at least 5 feet tall), strong enough to maintain control of the vehicle, and mature enough to operate it safely and responsibly. In some areas, bicycle helmets may be required for riders under a certain age.
The Standard ELF 1.5 can carry a payload of 350 lbs. This includes the rider. The Tactical ELF 1.5 can carry a payload of 550 lbs.
The Standard ELF 1.5 weighs about 160-180 lbs. depending on how it is outfitted. The Tactical ELF 1.5 weighs 200 lbs. with the dual battery packs.
Exact dimensions vary depending on exactly how a particular ELF is outfitted, but the dimensions are roughly 9′ long x 4’0.25″ wide x 5’1″ tall. You can get a good idea of how it compares to other vehicles by watching the videos. The ELF can comfortably fit in most bike lanes.
The current seat configuration can be adjusted to accommodate riders between 5’0″ and 6’9″. Additional customization may be required to accommodate those shorter or taller, but it’s not impossible.
All of the wheels use standard sized 24 or 26″ bicycle tires (depending on the options you choose). The wheels do not even need to be removed to repair a flat! If you do want to remove a wheel, the front wheels are each held to their axle with a single bolt. The rear wheel has a conventional axle with two nuts holding it in place and, because the gearset is entirely enclosed in the hub, there is no derailleur to bother with.
The ELF is currently available in Arctic White, Mango orange, Wasabi green or Goji red. The ELF is well-suited to customization with vinyl decals.
The Standard ELF features a large cargo area with a locking trunk lid, a central storage box, and two extra large cargo buckets. The cargo buckets are water tight, durable and removable. You can carry groceries, laundry, a party’s worth of ice or a load of live fish! A total of 8 bags of groceries can be carried just in the back. There are also optional front parcel trays, bamboo cargo shelves and aluminum side trays that can increase cargo space and capacity. Many ELF owners design their own methods of carrying specific cargo.
The ELF is designed to shed rainwater. In most cases, at normal riding speeds, windshield wipers aren’t necessary. Some customers like to apply a light coat of “Raincoat® Pro” to their windshields for even better results.
We design vehicles that are classified as bicycles under the federal guidelines listed in 15 U.S.C. 2085(b) which state that a vehicle must have a 750w or smaller motor, and have a top speed of 20 mph when driven by a 170 pound rider on electric power only.
Some states and municipalities have created their own rules and regulations that govern electric assisted bikes and other e-vehicles that exceed the federal guidelines. As a manufacturer selling products across state lines, we obey the federal government. You should check your local rules and regulations to make sure you can use our products as you wish in your area. Wikipedia provides a useful starting point on electric bicycle laws.
The ELF is designed for extreme efficiency. While we all hear a lot about regenerative braking on electric and hybrid cars, regenerative braking is not effective for an ultralight vehicle with low power requirements like an ELF.
Most standard bicycle trailers can attach directly to the ELF or be easily modified to do so.
The ELF is shipped fully assembled. Each ELF goes through an extensive Quality Assurance process to ensure years of reliable service.
Yes! We offer 26″ studded tires on our Accessories page.
The ELF can be secured with a chain or standard u-lock attached to the wheel and frame in a number of locations. The motor requires a key that can be removed when the vehicle is parked. We also offer a custom ELF security cover designed by a company that makes light aircraft covers. The cover secures under the ELF, can be locked to the rear wheel, and features a clear pane that allows the solar panel to function properly with the cover in place.
Yes! In partnership with Sky Highways we developed an app that uses your iOS smartphone’s GPS capabilities to show your speed, distance, elapsed time, CO2 saved, and calories burned. With continued development the app will help find bike routes, track battery power and more! Click here to download the app from the iTunes store.
The open design of the ELF helps preserve the sense of joy and freedom that is inherent in riding a bike while still offering a good deal of protection from the elements. We have ridden around in the rain and stayed quite dry. The open doors also provide an aerodynamic advantage regarding side winds. Great visibility, too! Nevertheless, we are working on making doors available as accessories by early 2015.
The Standard ELF 1.5 does not have a floor, nor is it necessary to keep the rider dry thanks to the fenders and shell. The ELF 2FR two-seater does come with a partial floor covering all but the pedaling area.
Sound systems, phone docks, mp3 player docks, etc. are optional accessories.
Yes! SunTrust Bank’s “LightStream” division offers financing for Organic Transit vehicles with rates starting at 5.99% as of December 2014. Please contact us regarding further options.
We have shipped vehicles to Australia, Germany, the Netherlands and the UK, but it’s not simple. Our plans are to build ELFs where they’re being sold.
The Research and Development department has been very busy working in their high-security laboratory on an optional super-fat rear tire, doors, hemp seat covers, wireless front/rear cameras, automatic shifting, an integrated navigation/charge state app, and more. Sign-up for our newsletter to keep up with the latest developments as we release them.